Internet of Things (IoT) into Travel Reaps Customer Satisfaction

Posted January 29, 2018 by Abhishek Pandey @ 7:35 pm


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Travel remains one such field to have been impacted by the Internet of Things (IoT) but some late innovations have put this field into consideration for future installations. One such innovation was carried at Marriott International in the Irvine Marriot Hotel located in Orange County, California, where an Internet-connected mirror within a shower to tap the ‘Shower-Thoughts’ of its resident, an idea that people’s best creative ideas and brainstorming take place in the shower. The steam from the shower first fogs up the mirror to create a digital whiteboard on a section of the door allowing the consumers to draw all over the glass while mailing themselves the same. While the idea might seem superfluous, Marriot is actually planning to crunch the same tech in its hotels after testing the date from here.

As per Matt Carroll, VP of Global Brand Management at Marriott believes that the technology is part of a broader move to keep up with the Consumers’ changing travel habits and new competition from the digital upstarts such as Airbnb, HomeAway, and other online travel agents. Apart from the connected mirrors in the shower, Marriot has also invested in Mobile-Powered Room Keys and check-ins while creating a Facebook Messenger Chatbot which lets its guests set up wake-up calls and order room service. “It’s an ongoing process of testing, learning and trying new things,” Carroll said. “As we hone in on those things that resonate, we’re moving as quickly as possible and scale them across the brand.”

How is IoT shaping Travel Brands Innovation?

Image result for Iot and travel brands

From giving consumers better recommendations to using the Artificial Intelligence for the same to trying IoT in order to personalize the experience of consumers, the Travel brands have been pouring in millions of dollars into technology to make the consumers and shape their travel experience for better and larger good. The days have gone by for personal bookings as most of the bookings are made these days using Smartphones and Tablets.

“The travel sector is already disrupting itself and disrupting itself again because it has all the makings of things that are going on in the consumer markets right now, which is in the direct-to-consumer, service-based moment,” said Brent Vartan, managing partner at Bullish. “Most of what is coming now in the marketplace is people trying to disintermediate as much as possible.”

As per the data collected by Accenture and the World Economic Forum, the digital changes in sectors such as Travel, Aviation, and Tourism industries will be worth more than $1 trillion in revenue and efficiency saving by the year 2027. And the in the center of such innovations would be such Internet of Things (IoT) where the date about everything from spending to location to insights about previous trips that marketers are practically important for. The importance of data influx would be greater in the coming times while we serve the type of vacations have the consumers been to lately or if a traveler is more inclined to relax on a beach or are they more adventurous? Marriott’s Carroll said. “We’ll serve them up offers for experiences that align with their buying patterns in the past.”

What do the Consumers Want from IoT?

The reveling innovation in the sector is marked by the jump in the consumer apprehensions where more than 67% of them want the travel companies to send them the personalized recommendations but only 44% of them actually receive such recommendations due to companies back slogging.

Given the competition in the Aviation and Travel sector, the travel companies will have to specific about their recommendations which they give to their consumers based on their travel search and travel history.

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