Company Headlines

Learn to Humanize Your Customer Experience Through Understanding Their Demands

Posted May 18, 2018 by Abhishek Pandey @ 4:24 am

In this present age, everything seems to be data driven and Customer relations have eventually turned out to be the same. The brands have long forgotten the value of customer experience and they remain not more than a set of metrics and numbers on a campaign dashboard. This is something which has downgraded the customer importance for the brands. In this fast-paced world, focusing on real people have become an outdated idea. So, how should markets evolve from their custom dashboard and hit them where they actually feel? How do they connect with the real people who would actually understand their demands?

Why do brands not give impetus to real customer Experience?

Image result for customer experience

With plenty and large amounts of data being generated today, the brands have all information for actions leading to high customer loyalty down to each customer level. It will require evaluating customer interactions, both monetary to non-monetary which means engaging via social media. The key is measuring individual intent and engagement in real time—what we call a customer’s “pulse.” Once that’s understood, there are ways to activate your outreach based on that unique pulse, as well as how to monitor and maintain a positive feedback loop.

With so much data available with the brands, they tend to neglect the support of real people. They go for the data available with them to expand their reach. Hence, they do not give much impetus to real customer experience. The individual intent and engagement in real time is often given less impetus and priority as compared to the data which is readily available. This individual intent is called a customer’s ‘pulse’

What exactly is a Customer Pulse as per the Customer Experience?

Image result for customer experience

Often, the customer indicates their value and engage themselves on their brand usage based on the varying needs and situations. If the brand is good, they would increase the level of engagement over time determining their loyalty.  They would thus increase the value for business.  If you think of your relationship with a customer as a system which functions on investments and returns, the Pulse of the customer can be understood as a simple equation:

Pulse = Investments + Returns – Relationship Decay.

What level of Investment are we talking about?

Image result for customer experience

The Investment includes personal outreach, relevant social content, exclusive or early access, rewards and incentives and all the time and energy which is put into creating it. The Returns come in the form of engagement: content sharing, repeat usage of a product, or a new purchase. In between investments and return is Relationship Decay, the reality that customers will gradually forget about their past experiences. Then the engagements when your brand is not top of mind becomes absolute.

How a customer’s pulse informs decision making?

Image result for customer experience

Success is traditionally measured by purchases. But given the increasing interaction consumers have with brands via non-purchase activities, this needs to change. It’s not just a matter of changing the way interactions are measured, but these non-purchase interactions drive value. After all, even when purchases are infrequent, engagement with your brand over time holds immense value. For example, in the airline industry, studies show that when a tweet is answered in five minutes or less, the customer is willing to pay $20 or more for a ticket on that airline in the future.

How can Small and midsize businesses (SMBs) Fare with Facebook and Google Advertisement?

Posted May 15, 2018 by Abhishek Pandey @ 11:43 pm

Google and Facebook have been the front-runners in the advertising industry for nearly two decades now since their inception. Being relatively easier platforms than print, they tend to bring in the target audience compliance to greater affordable rate as well. With such ease of use and target capabilities, the small and midsized businesses find Google and Facebook easier to drive their advertisement with. As per Chris Ruberg, Senior SM specialist at Independent Media Agency Empower, “Facebook provides an unprecedented number of tools to make using its ad platform easy to navigate for even the most novice business or advertiser.”

It is correct on the part of Google also. If you have not yet signed up with Google AdSense and AdWords, the experience is quite fruitful. The tools make the advertisement profound and gallant.

How are Google and Facebook Advertisement Different?

Image result for facebook engagement

Google and Facebook, since its inception, has been the tool to look out for by the SMBs to drive their advertisements. For most of the SMBs across the globe, these two platforms tend to provide most of the advertisements. Still guessing the number of users on these platforms? Take away the Fortune 1000, and most of the 5.999 million that remain are small and midsize businesses. And all these business houses have benefitted from Google and Facebook Advertisement. Most of the SMBs lack manpower and time to formulate ads and they need someone to take care of that. Google and Facebook have been extremely effective at reaching target audiences while also being convenient.

What are other major players in Advertisement agencies?

Image result for twitter and snapchat advertisement

Recently Twitter and Snapchat began to build advertisement platforms to attract SMBs but still, they are in the early stages of production. Snapchat did introduce the Snap Accelerate Initiative last October to attract the SMBs and the Startups, incubators, and accelerator programs with access to marketing benefits and services. Snapchat recorded a 30 percent increase in its advertisement revenue from the fourth quarter of 2017 through its Accelerator Program.

Similarly, Twitter Launched Promote Mode, its Subscription based self-serve advertising platform. This enables SMBs to play a flat fee of $99 per month to promote their profiles and individual tweets. Twitter is yet to officially convey the figures but labeled the results as positive. Twitter only provides analytics for tweets and followers while Snapchat provides offer data like Story views, time spent viewing, reach, average view time, story view percentage and Popular regions.

What Factors are Mostly used in Facebook and Google Advertising?

Image result for twitter and snapchat advertisement

Facebook is the topmost contender when it comes to advertising with the social media channels. With more than 1.5 billion users across the globe and an average of 6 hours per day mean Facebook reaching the target audience ratio much earlier than most others. Facebook tracks the purchase journey via multiple devices even when those transactions occur outside of Facebook. “Facebook is very scalable. The results and metrics are gathered immediately, and you can act on them immediately,” Gallant added. “The interactivity of the platform is immensely powerful.”

But if SMBs are not using Facebook advertisement, they are probably on Google but getting out of these two means finding new sources and that is a daunting task. “While it may be more expensive to advertise on Google, Google is more worth it in our eyes because you gain more visibility and, therefore, higher ad value,” said Joseph Crea, marketing manager of Dumbo Moving and Storage in Brooklyn, N.Y.

 

Filed under: Company Headlines

3 Steps To Improve Your Ecommerce Experience

Posted May 11, 2018 by Abhishek Pandey @ 5:59 am

E-commerce has leveled the playing field in a lot of ways. Smaller online businesses now have access to the same sprawling, the international customer base that established retailers enjoy. While established retailers may already have a strong foothold in the e-commerce space, smaller merchants often go through some trial and error in perfecting the online shopping experience. E-commerce optimization is fluid, evolving, and complex. The ability to perfect every area of an online shop can be both daunting and expensive for smaller online businesses. Despite this, there are certain areas on which merchants need to focus if they expect to be profitable at all online. So, here are three big ways to improve the e-commerce experience today. Do read to unfold the ways. 

Ways To  Improve Your Ecommerce Experience

Enable Frictionless Payments

Enable Frictionless Payments

Consumers want to get from point A to point B in as few clicks as possible. Your payments process should enable them to do this. Avoid redirecting customers away from your branded site to an external payment gateway, as this disrupts the flow. Instead, choose a gateway provider that integrates seamlessly with your e-commerce site or mobile app.

Include a progress bar at the top of checkout screens so users can see how far along they are in the checkout process. This can help move customers along in the process while reassuring them that there’s not much further to go.

Avoid requiring users to register before completing a purchase. It’s a major point of friction in the checkout process and can increase cart abandonment rates quite a bit. Instead, allow customers to proceed to checkout as a guest and give them the option to register later after they have completed their purchase.

Boost Security and Fraud prevention

Boost Security and Fraud prevention Boost Security and Fraud prevention

Boost Security and Fraud prevention

The rising amount of online fraud and data breaches has made shoppers wary of entering personal details online. It’s estimated that roughly one-fifth of cart abandonments occur when customers cannot trust you with their credit card details.

In addition to providing adequate security assurance, you should boost customer confidence by safeguarding the entire checkout process. Many merchants use Address Verification Service (AVS) to verify the address of a person claiming to own a credit card. Card Verification Value (CVV) is another security protocol, which asks the cardholder for the 3 digit security number on the back of a Visa or MasterCard card. While these tools increase security, they also boost customer confidence that your brand takes security seriously.

Cater to Consumers’ Omnichannel Preferences

Cater to Consumers’ Omnichannel Preferences

Omnichannel optimization is more important than ever. Increasingly, merchants are seeing customers begin shopping on a desktop, visiting the store to see and touch items, and then complete the purchase on a mobile device. The cross-channel combinations are endless, but the bottom line remains the same: consumers want a consistent experience across devices and channels.

Again, working with a reputable payment services provider can streamline omnichannel success. A great provider will be able to facilitate omnichannel payments across the board, including broad payment types, high-level security, and fraud prevention tools.

Conclusion

While e-commerce and online shopping have opened up a world of opportunity for merchants to sell to new audiences, taking advantage of that opportunity requires best practice implementation and the ability to pivot with evolving consumer preferences. Successful online merchants will prioritize customer experience, security, and the omnichannel experience. As the framework upon which great e-commerce experiences are built, merchants that optimize these areas will be best positioned for growth.

Filed under: Company Headlines,E-commerce

Content Marketing Tips to Keep Your Customers Engaged

Posted April 26, 2018 by Abhishek Pandey @ 6:36 am

Any business owner can tell you that trying to keep on top of everything is challenging. That’s why automating your marketing content is a great way of ensuring your name gets out there, without you having to oversee the whole process. Here are some ways you can improve your content marketing automation and make things a little easier for yourself.

Content Marketing Tips

content marketing
Create forms to gather information

 

Forms are a great way of bringing in new clients without you having to keep courting them. All you need to do is make the form once, and they’ll provide the information for you. That information can then be filtered to your ‘new subscribers’ file, and they’ll receive the relevant emails to them. There’s lots of help online for making new forms for your website. 

 

Create and share useful content

 

Of course, no one’s going to be reading your content if it isn’t relevant to them. You need to be creating articles, videos, and images that show your reader something new and interesting. Take a look at what else your target market is looking at online. The more information you can gather, the better. “You can use it to target your content better and get better results. For example, as a gardening blog, you may find that your readers are looking at clothing for gardening in wet weather. That means you can create content around finding the right shoes or clothes for the garden and keep them coming to you for content.

 

Nurture existing customers

Content marekting

While it’s important to keep bringing in new interest, you’ve got to make sure you’re looking after your existing customers. This can be those who have bought from you before or those who’ve been reading your content for a while. Ensure that you’re giving them just as much value as your new customers. For example, you could send an email to customers who’ve bought with you before with an exclusive money off offer. This shows them you still value them as customers.

 

Keep content short and to the point

 

No matter who you’re writing is for, it’s likely that they won’t have enough time to read long-winded emails and content every time you create them. In fact, it’s more likely to put them off reading your work altogether. Your writing needs to be short and concise. A good way of doing this is to ensure that your main point is in the first sentence. Easy Word Count and Essayroo are good tools you can use to ensure your writing doesn’t go too long.

 

Schedule posts for the right time

Schedule posts for the right time

If you’re not already scheduling your posts, now is the time to do it. This saves you so much time, as you won’t be trying to keep up with your posting schedule when you have so many other things you need to be doing. There are lots of different posting services that will let you line up your posts, so they’re ready and waiting to go online when you say so. If you do this, you can also ensure your posts go live at a time when your target audience will be online too, giving them an extra boost.

 

Edit your writing

content marketing

Anything you write to go online needs to be proofread and edited before it goes live. That includes even inconsequential sounding things, like your Facebook posts. Any errant mistakes that slip through can reflect badly on you, and you obviously want to avoid that. Take the time to read over anything you write, and leave some time in between writing and reading so you get some space from it. It’s also a good idea to get help from others if you can.

Last Words

These effective tips will improve your content marketing, making it easier for you to bring those customers in and keep them engaged. It’s all about making the most of the services available to you and keeping those clients wanting more.

 

Filed under: Company Headlines,Digital

Small Business Advertising Checklist

Posted April 20, 2018 by Abhishek Pandey @ 5:43 am

As a small business owner or marketing manager in a smaller company, you may have to do most of the work on your own without much outside help. Let’s dive into the detail around each of important steps in setting up a small business advertising campaign. Here’s our small business advertising checklist detail.

Small Business Advertising Checklist

Define Your Advertising Goals

Small Business Advertising

Clearly define a business goal or goals for your advertising campaign. Everyone wants more sales. Be more specific. Consider these five different advertising goals:

 

Find new customers – If your goal is more customers, identify how many and in what time period so you can measure results. But make sure the goal is achievable.

 

Reinforce brand awareness –  If you would like your company or solution to be top of mind in the future when prospects are ready to buy, then brand awareness may be a good strategic goal.  If so, how will you measure brand awareness success? By an increase in word of mouth referrals? By an increase in search engine visibility? What about store foot traffic? More social media mentions? More website traffic? A brand awareness survey? Identify concrete results you will measure.

 

Launch a new product – If promoting a new product is the reason for the campaign, how will you measure that?  Those that sell professional services or complex business solutions may want to inform their targets about possible benefits. For example, A digital agency comes out with a new service offering. A smart goal could be: Generate 150 downloads of a lead magnet explaining the benefits of that offering, of which 30 are solidly interested in hearing more about it, during a 90-day campaign.

 

Gain a seasonal push – If you are in retail and hold seasonal sales, then your advertising will be concentrated in a narrow time window of perhaps a few weeks or days. This goal requires you to focus on techniques that spur people into action during that time, such as event-based radio broadcast advertising where you try to get a large number of people to come to your store one weekend. A smart goal could be: Increase foot traffic to your store by 30% during the weekend event and increase sales by 10%.

 

Pick What You Want To Promote

Small Business Advertising

The next step in your small business advertising checklist is to decide what you will promote. Choose whether ads will promote:

  • a product
  • a service
  • a group of products/services your brand
  • a special sale or event
  • something else

What you promote must line up with your goals.

 

Identify Your Target Audience

Small Business Advertising

Identify the targets you want to reach — precisely. Targets are not just “more buyers” or “consumers.”  Be specific.

 

Develop buyer personas to zero in on the targets you want to reach with advertising. Buyer personas are fictional representations of your ideal target buyer.  Personas include demographics, firmographics (for business customers), preferences, habits, challenges they are trying to solve, income and more.

 

If you’ve never set up buyer personas, go over to Make My Persona and use the free tool. Most businesses have more than one ideal customer profile, to create several.

 

Determine Where To Find Your Audience

Small Business Advertising

When setting up your small business advertising campaign it’s important to have a good audience fit. Estimate where your targets spend their time and get their news. What kind of activities do they engage in? What are their daily preferences? How do they research purchases? Understanding these things helps identify how to find people in your target audience. While billboards, TV ads or magazine ads might reach a very large number of people, the real question is how many of YOUR targets are they likely to reach? Going for wide reach could be expensive overkill — or miss the mark altogether.

 

Go back to your buyer personas. Do they suggest your target audience is mainly urban millennials who don’t drive much and prefer to go online rather than read print or watch TV? In that case, billboards, print ads, and TV ads won’t reach many of them. Some of the online advertising methods allow you to target precisely. For example, consider how Facebook ads let you target by interests and demographics. Or use keywords in Google AdWords to attract buyers actively searching for your products.

 

However, online ads could be expensive — and may not hit the mark if you’re mainly trying to lure local foot traffic into your bakery. Community coupon books or advertising in a community bulletin might be better for reaching these local shoppers.

 

Choose Your Campaign Timing

Small Business Advertising

Some types of advertising can be launched immediately. Others require advance planning. How fast do you need results? Many small businesses want instant results. But not all types of advertising are immediate. With a new product launch, you typically plan it well in advance. So a blitz campaign that includes direct mail, TV commercials and Internet display ads along with a PR campaign, can be coordinated so it all starts to roll out around the same time to make a big splash. Remember, timing is a key part of any small business advertising campaign.

 

Last Words

 

Hope you are open to the small business advertising checklist, so if you are looking forward to making one, do consider this checklist and do not forget to share your thoughts with us.

Filed under: Advertising,Company Headlines

Improve Your Content Marketing With Simple Methods

Posted by Abhishek Pandey @ 5:01 am

In the past decade, content marketing has become a widely established practice. Companies have hired writers and Chief Content Officers to run departments, create blogs and other materials, and, in the process, some have assured sales people that content marketing can mean the end of cold calling.  This article will reveal some best methods to improve your content marketing so read below.

content marketing

 

The playbook sounds simple: attract prospects with content relevant to each stage of their buying journey and extend offers that motivate them to contact your sales team for a demo or discussion. With online technologies and targeted lists, this should be a cost-effective tool for separating the suspects from the prospects, accelerating customer conversion through the sales funnel, and, equally important, optimizing “data-driven marketing” by tying each piece of content to metrics like opens, reads, downloads, and so on.

Consider: blog output by brands has increased over 800% in the past five years but the organic social share of blogs has decreased by 89% and about 5% of content gets 90% of engagement. An estimated 70% of the content generated by Marketing is never used by Sales reps and a similar percentage of the leads generated disappear into a “sales lead black hole.” And despite the repeated mantra about “data-driven,” there is contradictory advice about which content-marketing benchmarks indicate success as well as many blithe assertions about best practices in this area.

Create Impression In 3 minutes

content marketing

It’s no secret that buyers are bombarded with messages and the web has exacerbated the situation. That likely explains why the average viewing time for content is 2 minutes and 27 seconds. During that brief period, prospects are making many rapid-fire judgments, including whether or not they will move to the next step. Conversely, many sellers need to share lots of information with prospects to motivate desired buyer behavior.

 

Mobile Is Important But Overhyped

content marketing

 

The proliferation of smartphones, iPads, and other devices has generated a certain folk wisdom about crafting content for the mobile buyer. But our data indicate that, at the top of the funnel, it typically makes sense to optimize content for viewing on multiple formats and devices. Further, once a lead is handed off to sales and becomes an opportunity, an overwhelming majority of prospects view sales content on desktop devices, not mobile.

 

These findings have actionable implications for marketers. Desktop devices remain very important, so avoid needless optimization for a single type of device and format. Focus on creating content that offers visuals to convey key messages quickly and that performs well in multiple formats. Think succinct copy and core takeaways that punctuate each slide, and avoid text-heavy information drops on each page.

 

No “Best Day” Of The Week To Submit Content

content marketing

There are many assertions about the best day of the week to send content. But opinions about Tuesday afternoon or Thursday morning simply don’t hold up to empirical examination. Our data indicate that total visits by prospects to sellers’ sites were almost evenly distributed across each day of the work week — slightly more on Tuesday, Wednesday, and Thursday and, unsurprisingly, a bit less on Monday morning and Friday afternoon.

 

Do not focus on specific days for sending content. In fact, doing that probably indicates unused capacity and a lack of cadence in your marketing and sales process. Instead, it’s better to prioritize based on level and type of prospect engagement with specific types of content and a process for follow-up after initial engagement. For many companies, this often means linking your content marketing efforts to what you know about the vertical your prospect is in and relevant guides for each type. Content by vertical also plays well with most sales teams.

 

A Specific Kind Of Content Is Preferable

content marketing

Marketers put a lot of time and effort into crafting content. And the data indicate they need to keep working on this to improve the actual use of their content by prospects and sales colleagues. But which type of content routinely outperforms others in terms of completion rate? The tried and true case study is, by far, the content that prospects complete more than others. In our data, case studies have an 83% completion rate — orders of magnitude higher than other sales and marketing content provided during the buying journey.

 

Buyers, especially B2B buyers, want to know what others are doing with your product, not what they might do to improve productivity or other outcomes. Good case-study content does that while providing a compelling reason for the prospect to learn more and initiate a change process. Especially in B2B contexts, buyers must justify a decision to others in the organization who have competing priorities for limited funds. Knowing how other organizations have successfully integrated and used a new product, service or process is more important than grand assertions about “thought leadership” or “disruption.” As a result, good case content, like the good follow-up, often has a specific and relevant vertical focus. The process of finding and articulating that content requires ongoing interaction between marketers, sales, and service people in your firm — interactions that often yield other benefits in addition to relevant and credible use cases.

Last Words

 

Content marketing is evolving, and, as buying becomes increasingly nonlinear, can play an important role in aligning selling with buying. But there are now many myths and unexamined assumptions that have accrued around content marketing as the practice has exploded. Don’t follow the herd. If you can’t track what prospects read, when, where, and for how long, you have a blind spot in a big part of your marketing budget and are unlikely to get the ROI possible with this approach.

 

Authenticity and the Origins of Content Marketing

Posted April 18, 2018 by Abhishek Pandey @ 6:00 am

Content marketing is an industry that demands you pay close attention to emerging trends if you’re a marketer. When mobile devices started becoming more popular, content creators had to adapt to ensure their content was easily viewable on mobile devices. Now that video content is more accessible and more in-demand, written content specialists have had to adapt to create more visual assets for their brands.

We’re on the cusp of a new revolution in content marketing, and one that has the power to shift the balance in the industry. Consumers may soon judge your brand based heavily on the authenticity of your content.

Why Authenticity Is Driving A Content Marketing Revolution

content marketing

Content marketing has a long history, even though we think of it as a recent idea. The explosion we know as the modern era of content marketing is attributable to two main factors, which are important to our understanding of content marketing’s future.

First, the availability of the internet made it possible for brands to create and distribute content, for free, to millions of people worldwide. This made content marketing extremely cost-effective.

Second, the abundance of traditional advertising, which often seeks to pitch a product and/or directly persuade consumers to buy it, left customers feeling burned out. They began to distrust advertising and seeing most traditional ads as an indistinguishable blur of white noise.

Content marketing stepped in as a lucrative alternative; it gave consumers real value, instead of trying to convince them to buy something, and seemed to be a more authentic message—if for no other reason than it didn’t seem to have an ulterior motive.

The New Threats

content-marketing

With roots in authenticity, it’s hard to imagine that content marketing would come under fire for being not authentic, but that’s the reality we face. Content marketing is currently staring down three main threats to its perceived authenticity:

Native advertising. Native ads exist to trick users into believing that paid (sponsored) content is legitimate, publisher-backed content on a publisher’s site. All it takes is a handful of disappointing clicks to lose a customer’s trust—both in the brand that’s paying for the ad and the brand that’s hosting it. In fact, this distrust might spread to other content publishers.

content-marketing

Market saturation. Market saturation is another problem. Content marketing has become ridiculously popular, to the point where almost every major brand is pushing their own strategy. This overabundance of content is starting to have the same effect that it had when traditional ads became overabundant.

Content marketing knowledge. Consumers are also becoming more aware that content marketing exists, and are becoming warrier about the articles they click on. Because the average amount of distrust and/or suspicion for any given article has risen in an era where the term “fake news” has been rebranded to apply to anything that the user of the phrase disagrees with, brands need to be careful to ensure their messages are authentic (or at least, perceived as authentic).

Last Words

These trends won’t forcibly change the content marketing industry overnight, but they’re already beginning to settle in—and the proactive brands working to fix their authenticity problem are soon going to benefit from their efforts.

 

Modern Mobile Marketing Trends For Small Businesses- Part 1

Posted April 16, 2018 by Abhishek Pandey @ 6:20 am

As mobile marketing is giving a new definition to digital marketing, it is essentially important for digital marketers to use their knowledge of future mobile marketing trends. Undoubtedly, it is important to think ahead of the year and look beyond to see the mobile marketing trends that will help your business to flourish in the market. It is so obvious for a good marketer to tell that the sooner they begin to prepare things for the future, the more they will be able to capitalize when the time strikes.

Mobile marketing has become quite crucial for any business to make space in the market, ever since the facility of mobile shopping is introduced, the mobile marketing has been gaining more and more importance. That’s why we have rounded up some latest mobile marketing trends that will work for you this year and coming years as well. So read carefully to explore the future mobile marketing trends that will attract and convert mobile users.

Mobile Marketing Trends For Businesses

Through this post, you will be able to unfold the latest mobile marketing trends, so scroll down to this post.

Trend 1: Google TrendMobile Marketing Trends For Businesses

Two years ago, Google has announced that the team heading its search department would be moving towards a mobile-first approach. This is Google’s response to mobile becoming the preferred channel of search over the desktop. With the majority of its users now searching via mobile, Google understands that for the best interest of its user experience, it’s essential that the search engine focuses on mobile over desktop.

Trend  2: Mobile Speed And Performance

Mobile Marketing Trends For Businesses

As Google’s new indexing strategy puts mobile pages in the spotlight, the performance and speed of these pages become critical. After all, as the soon-to-be primary version of your website, your mobile page is about to get a lot more traffic. Thus, it needs to be in excellent shape. Mobile users expect fast, frictionless mobile pages. Regarding speed, mobile users expect pages to load in three seconds or less, and 90% of users will abandon the page entirely if it takes more than five seconds. You want to engage users, not turn them away with slow load speeds. Unsure of how fast your mobile pages load? Take a look at Google’s free PageSpeed Insights; this tool will help you determine your mobile load speeds and even suggest steps to make them faster.

Trend 3: Live Streaming Video Content

Mobile Marketing Trends For Businesses

Video content has always been the most engaging content type out there. Now, it’s becoming even more engaging, thanks to Live streaming on social media platforms and other services. Plus, mobile devices make creating and watching video content much more accessible, especially on-the-go. While your content strategies should still incorporate blogs, pictures, and other formats, videos produce 12 times more shares than both photographs and written content put together.

Live streamed videos only raise this engagement to the next level. The key to this increased engagement is that live streaming videos are happening at that very moment, unlike pre-produced videos that can be watched over and over again. Mobile users are prone to viewing live content even longer than static videos because of the inherent fear of missing out. In other words, if they don’t engage now, there may never be an opportunity to see the content again.

Words To Share

We have mentioned three important mobile marketing trends in this post. although, we are not wrapping up the article since we have just revealed three modern mobile marketing trends and rest threes are yet to share, so stay tuned with us and wait for our second post on it. Do share your thoughts with us in comment section below.  

Best Ways To Develop Successful Content Marketing Strategy

Posted April 4, 2018 by Abhishek Pandey @ 6:09 am

Ways to lern succeful content marketing
The pervasiveness of Internet connectivity and mobile devices means that buyers are more in control of the research process than ever. Rather than be influenced by ads or beautiful marketing product shots, consumers are now turning to reviews, influencers, and a variety of sources on the Internet before deciding on a product or service.

It is hence unsurprising that marketers are spending more resources on content marketing than ever, as they seek to get a word and hopefully create a positive impression of their brand. We turn to LinkedIn’s Guide to Content Marketing in for some tips on achieving content marketing success.

Start with the end results

content-marketing

Content marketing is not an end in itself, but merely a tool that marketers use to draw attention to their brand and products. It is hence important to start by documenting what you hope to achieve, according to the LinkedIn report. A suggested approach is to capture all the desired outcomes and mapping them to measure the effectiveness of the content.

In a similar vein, the content that is created doesn’t necessarily have to be limited to blog posts either. Due to the inherent cost of content creation, content should be repurposed for reuse across the various channels. This may require constant testing and experimentation to find out what works, and what doesn’t.

Understand your targeted audience

know your target audiences

It may not be immediately obvious, but different industry sectors, company types, decision-making processes – and even in the product and services that you are promoting, can result in dramatic differences in terms of the audience to reach out to. In a nutshell, there is no right answer or template to follow.

On this front, organizations need to start by creating a profile or persona of the ideal buyer. This can be broadly categorized in terms of the influencers, decision makers and even those who will do the implementation. The latter is also important as their thoughts and feedback are typically sought as part of the decision-making process.

Be helpful and relevantbe helpful

Relevant and helpful insights are the heart of any successful content strategy, notes the report, which advised against “focusing on making a sale at every turn”. While this may appear counterintuitive to the typical sales manager, the truth is that potential customers who are helped will trust a brand more, which can greatly ease them along the sales funnel.

Executing the strategy

strategy execution

The goal of content is to reach and nurture prospects before ultimately driving them to become a customer, notes the report. This means that the early stages of the relationship should be focused on establishing reach and gaining mindshare, as opposed to clinching sales outright.

The key performance indicator (KPI) could still be measured in terms of a number of inquiries or marketing qualified leads. With content that is distributed on social media for instance, marketers should keep a close eye on the available metrics and use that as part of a continual process to tweak the next piece of content. Only by doing this can they be sure that the content resonates with their target audience.

 

Secure eCommerce Payments With AI

Posted April 3, 2018 by Abhishek Pandey @ 5:56 am

Secure eCommerce Payments With AI

The growth in digital payments and transactions has left merchants, PSPs and e-commerce companies vulnerable to sophisticated new cyber attacks. Furthermore, the number of people adopting the use of apps and mobile connectivity for making transactions is growing at an astounding rate. This is why, in part, technologies such as Artificial Intelligence (AI) and machine learning are critical in helping organizations fight fraud in better and more effective ways than ever before.

AI is an important development for the payments and transactions industry because merchant business models are evolving daily, from next day delivery of goods to digital downloads. Machine learning used in order to fight fraud is the logical solution for navigating this ever-changing landscape. Other anti-fraud systems using analytics that do not utilize machine learning capabilities, flag credit card purchases that take place outside a customer’s country of residence, for example, or unusual payments to remote suppliers.

Machine learning

The problem with such systems is that those rules are created by humans, who cumulate and combine data and intuition. It has been proven to be somewhat effective, although the approach can be costly, slow, leading to false positives, and failing to keep pace with emerging trends. Machine learning detects fraud in real-time and learns from trends, identifying quickly emerging fraud patterns. By integrating and analyzing changing, unstructured, and fast-moving data in ways that humans alone cannot do it, machine learning employs the running of multiple self-learning algorithms in parallel to increase fraud detection and prevent it. Additionally, it can identify rare or never-before-experienced fraud events, automate tedious tasks and provide an anti-fraud solution that allows merchants, PSPs and their customers to rest easy knowing they are being protected by a sophisticated approach.

Even though this is an important development in fighting fraud and it is true that machines can better perform the arduous task of evenly sifting through massive sets of structured and unstructured data for fraud patterns, it is still critical to note the role humans play and how company culture must support it. This is even more so the case since commerce operates in an omnichannel environment across multiple devices and touchpoints. Bad experiences, such as chargebacks, caused by fraudulent activity increase and subsequent losses in online marketplaces, impact those touchpoints that connect buyers and sellers.

online payments-machine learning

Cyber-criminals have familiarised themselves with the ins and outs of payment processes. According to the Nielsen report, fraudsters steal about 5.65 cents per every USD 100 spent. Occurrences of identity theft, phishing and account takeover are ever increasing. It stands to reason why credit cards are the most popular target for fraud. It does not take much to conduct a ‘card not present’ transaction for online payments. Moreover, the dark web has provided a platform for a relatively easy exchange of stolen data.

These hi-tech hackers have become savvy in detecting vulnerabilities in systems, and pinpoint those backdoors in order to compromise the system and commit fraud. They utilize distributed networks, big data and the dark web to locate these vulnerabilities and optimize their financial gains. In fact, they are devising multidimensional tactics that inflict damage by sequentially compromising more than one point of vulnerability.

Machine learning provides a powerful solution that is responsive and dynamic, user-friendly and easy to maintain. Legacy-based rules of anti-fraud systems are breaking down at this level of sophistication, speed, and scale. They lack in performing analytics and delivering risk scores very efficiently. In addition, they are not typically operating in real-time and with the same level of accuracy. 

Machine learning can help by acknowledging behavior to achieve better and more effective decision-making. All the constituents in e-commerce, from merchants and PSPs to financial institutions, must stay ahead of the curve in order to protect themselves. The ramifications of failing to do so can be grim, making it vital to realize and embrace the power of machine learning and AI technologies to detect and prevent fraud in all e-commerce channels.

 

Filed under: Company Headlines,E-commerce
Next Page

Your first campaign is on us

New Accounts get a $100 credit towards your first Cross-Channel Advertising campaign.

Get Started

Contact Us

We can set everything up in minutes

Give us a call and we'll find the right solution for you!

  • Phone: (800) 296-7104
  • Email: info@admedia.com
  • Office: 303 North Glenoaks
    Blvd., Suite 200 Burbank, CA 91502
Connect with Us Contact Us Media Kit

Advertisers

Reach More Customers

AdMedia can set up compelling and targeted campaigns that are proven to grab the attention of users and turn them into paying customers.

Read more

Publishers

Earn Extra Revenue

Add value to your website and earn money at the same time by displaying ads that your visitors actually want to see.

Read more